TOP FAQs
Answers to the questions you most frequently ask us.
3M - General Company Enquiries
| What number do I call for general 3M enquiries, rather than 3mdirect.co.uk enquiries? |
| Please call 3M on 08705 360036. |
| What does '3M' stand for? |
| Minnesota, Mining and Manufacturing. 3M is an American company established in the state of Minnesota in 1902. The company has operations in over 60 countries worldwide and sells products in nearly 200 countries around the globe. For more information please go to 3M Company details |
| I am a Charity and wondered if 3M could provide support? |
| Please take a look at our 3M Community Programme policy for more details and contact information. |
| I have a technical enquiry on a 3M product not currently sold on 3mdirect.co.uk - who do I contact? |
| Please use the following link 'Contact 3M' to get in touch with the relevant 3M business group or call 3M on 08705 360036 |
Order & Returns Information
| If I have an order related enquiry on an item(s) purchased on 3M Direct, who do I call? |
| Please call our 3M Direct Customer Support team on 0845 604 3697. |
| Can I return my goods? |
| Yes, providing your goods are eligible for return. To see if your goods are eligible for return, please refer to our Returns Policy & Process and submit a Product Return request. We will provide you with a pre-paid postage label to you as per our Terms and Conditions. |
| How long before I get refunded for returned items? |
| Usually between 3-5 working days after we receive the goods. However this is also dependent on the processing time of your bank and could take up to 30 days. |
| I would like to provide feedback on my order placed through 3mdirect.co.uk - how do I do this? |
| Following your purchase you will be given the opportunity to provide feedback on our post-purchase survey, which is automatically sent to you 10 days after the shipping date. Alternatively you can complete our 'Contact Us Form' - please be sure to select 'Feedback: Product' from the drop-down options. |
Delivery
| Can I track my parcel/order? |
Yes - you can track your order for both City-link and DHL items, but not currently for Royal Mail items. For more information, please click on the relevant link below.
City-link : DHL |
| Which countries does 3mdirect.co.uk ship to? |
| We ship to Great Britain and Northern Ireland, Republic of Ireland and the Isle of Man (Unfortunately we can't currently offer a VAT free service to the Channel Islands). Click here to see a map. |
| Does 3mdirect.co.uk offer next day delivery as a 'premium' shipping option? |
| We normally despatch the same day for orders received before 1pm, however, we don't guarantee next day delivery at present. We may, in the future, offer premium options such as guaranteed next day & delivery on a Saturday. |
| What happens if Royal Mail fail to deliver my package? |
| Where Royal Mail has failed to deliver the item, they don't consider it to be 'lost' until after 15 working days have elapsed from the due date of delivery (see Royal Mail for further details.) If after 15 working days the package has still not arrived, please contact our Customer Service team on 0845 604 3697, who will be happy to re-issue you with a replacement, free of charge. |
Payment Details
| Which credit cards does 3mdirect.co.uk accept? |
Visa, Delta, Mastercard, Electron, Maestro and Solo.
|
| Do you offer credit on 3M Direct? |
| Unfortunately we don't at this time provide a credit option. |
| Can I pay by Cheque? |
| We don't accept Cheque as a payment method on-line. |
| Can I pay by Postal Order? |
| We don't accept Postal Order as a payment method on-line. |
| Do you accept payment via Paypal? |
| We don't accept Paypal as a payment method on-line. |
Product Information
| Can't find a 3M product on 3mdirect co.uk? |
| Just complete our 'Contact Us Form' and we will get back to you as quickly as possible with a list of suppliers. |
| I'd like a sample of a 3M product before I buy on 3mdirect.co.uk - what do I need to do? |
| Just complete our 'Contact Us Form' - selecting 'Sample Request' from the drop-down options and we will let you know as quickly as possible if we can supply a sample to you or not. |
| I have a technical enquiry on a 3M product sold on 3mdirect - who do I contact? |
| Please complete our 'Contact Us Form' - selecting 'Technical enquiry' from the drop-down options and we will get back to you as soon as possible ….or call our 3mdirect.co.uk Customer Support Team on 0845 604 369, who will be happy to assist. |
| I have a technical enquiry on a 3M product not currently sold on 3mdirect.co.uk - who do I contact? |
| Please use the following link 'Contact 3M' to get in touch with the relevant 3M business group or call 3M on 08705 360036 |
Customer Service
| What are the Customer Service opening times? |
| Normal opening times are Monday - Friday 8.30am - 5.00pm, except for Bank Holidays. Note: Christmas and New Year opening times are subject to separate notification nearer the time. |
| I would like to provide feedback on the service I received through 3mdirect.co.uk - how do I do this? |
| Following your purchase you will be given the opportunity to provide feedback on our post-purchase survey, which is automatically sent to you 10 days after the shipping date. Alternatively you can complete our 'Contact Us Form' - please be sure to select 'Customer Service' from the drop down list in the form. |
| What number do I call for general 3M enquiries, rather than 3mdirect.co.uk enquiries? |
| Please call 3M on 08705 360036. |
Terms & Conditions
| What are your 3mdirect.co.uk Terms and Conditions? |
| Please visit our Terms & Conditions page for more details. |
| What is your 3mdirect.co.uk Returns Policy? |
| Please visit our Returns Policy page for more details. |
Trade Enquiries
| I am a Business/Trade Customer - does 3mdirect.co.uk offer any quantity discounts? |
| On some 3M products we are able to offer special pricing to Trade customers. Please submit your details using our 'Contact Us Form' - selecting 'Product - Other' from the drop down list. Please be sure to include details about the products and actual quantity you wish to purchase from us, when completing the form. |
| I would like to become a distributor of 3M products - how do I set up an account? |
| Please use the following link 'Contact 3M' and complete the form as required or alternatively contact 3M on 08705 360036. |
Affiliate Programme
| Does 3M run an Affiliate Programme that I can join? |
| We run an affiliate scheme on Linkshare UK Click here to join. |
Privacy and Security
| Is my personal information secure on 3mdirect.co.uk? |
| Please click on our 3M Privacy Policy, for further details. |
| Is my payment information secure on 3mdirect.co.uk? |
| 3mdirect.co.uk is fully Payment Card Industry (PCI) Compliant. Click on PCI Compliant for more details. |
| I've forgotten my password - how do I re-set it? |
| Simply enter your email address in the 'Forgot Your Password' box on the login page - a new single use password will be emailed to you. |
Website Feedback
| I would like to provide feedback about the 3mdirect.co.uk website - how do I do this? |
| Following your purchase you will be given the opportunity to provide feedback on our post-purchase survey, which is automatically sent to you 10 days after the shipping date. Alternatively you can complete our 'Contact Us Form' - please be sure to select 'Customer Service' from the drop down list in the form. |